Refund policy

### RETURN & REFUND POLICY

At Trend Vibe, we want to ensure you have a great shopping experience. Since we work with top suppliers to fulfill your orders directly, please read our return and refund guidelines below:

#### 1. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or you receive the wrong product, we will issue a **free replacement or a full refund**. 

* To claim this, please contact us within **7 days** of delivery.

* You must provide clear photos or a short unboxing video showing the defect or the incorrect item received.

#### 2. Returns Due to Change of Mind

* Because we operate on a direct-to-consumer dropshipping model, **we do not accept returns or offer refunds for a change of mind** (e.g., if you simply do not like the color, fabric, or changed your mind after delivery).

* Please make sure to read the size charts and product descriptions carefully before placing an order.

#### 3. Lost or Undelivered Packages

If your package is lost in transit or is not delivered within our promised delivery window (due to courier errors), we will arrange a free reshipment of your order or issue a full refund.

#### 4. Refund Process

Once your refund request is approved based on the proof (photos/video) you provide:

* **For Cash on Delivery (COD) orders:** Refunds will be sent via Bank Transfer, Easypaisa, or JazzCash within 3-5 working days.

* **For Prepaid orders:** Refund will be credited back to your original payment method.

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#### Contact Us

To start a return or replacement request, please contact our support team with your order number and proof of damage/defect:

* **Email:** [nooraminafridi313@gmail.com]